Refund and Cancellation Policy

Revisions

Every directly purchased service includes one revision round for corrections and refinements within the original scope. Additional documents, different target roles or new positioning requests are outside that round. To request it, reply to your delivery email with the changes you would like within seven calendar days of delivery.

Revisions refine the delivered document. A change of target role or new information may be quoted as separate work.

Refunds and cancellations

• Customers may cancel their order for a full refund before work on their purchased service has begun.
• Once work has begun, cancellation requests will be reviewed individually. Depending on the work completed, a partial refund may be offered.
• After delivery, customers may request one round of revisions within seven calendar days, provided the revisions fall within the original service scope.
• Refunds are not ordinarily provided solely because a customer changes their mind after receiving completed work.
• If Leiolink is unable to deliver a purchased service, the customer will receive a refund for the undelivered service.
• Nothing in this policy limits any refund or other rights available under applicable consumer protection laws.

Inquiry-based services

No payment is taken when you submit an inquiry. Any terms for those services are confirmed with you before work begins.